New QEII services

The New QEII Hospital is a modern, welcoming and sustainable place for local people to access the hospital services that they use most often.

Its design takes inspiration from the original Garden City concept by its integration of gardens and building, use of materials and its pitched roof line. There are also many features to support sustainability and adaptations to future climate change.

The 24 hour, seven days a week Urgent Care Centre, was the first services to move into the new building with the first patient treated within hours of opening.

If you cannot make your appointment, no longer need it or want to rearrange it please let us know as soon as possible.


Ambulatory care

Ambulatory care is where some conditions may be treated without the need for an overnight stay in hospital. It is located on the ground floor, next to the Urgent Care Centre.


The antenatal clinic take place in the outpatients department. This is on the first floor next to the blue stairs.


The anti-coagulation clinic is situated in the Howlands Clinic located opposite the new hospital close to the Howlands entrance to the hospital site. Some clinics take place in the main building.

Blood tests / phlebotomy

Blood tests (phlebotomy) are available at the New QEII on the ground floor next to the Urgent Care Centre.

Breast Clinic

The breast clinic is on the second floor accessed by the blue stairs.

Children and young adults

All children's outpatients, including PALMS, Occupational Therapy/Physiotherapy are held here. The children and young adults' area is on the second floor accessed by the red stairs.


The endoscopy unit is on third floor by the red stairs

Eye clinic / ophthalmology

The eye clinic is on the first floor by the red stairs.

Fracture clinic

The fracture clinic is located in the imaging and x-ray department on the ground floor, near the red stairs.

Hearing tests / audiology

Hearing tests are located on the first floor and can be accessed by the red stairs and lift

Imaging, x-ray & radiology

The Imaging, x-ray and radiology department is on the ground floor, by the red stairs. X-rays are available from 8am to 11pm.

Oral surgery and orthodontics

Oral surgery and orthodontics is located on the first floor near the red stairs.

Out-of-hours GP

To access the service all patients should phone NHS 111. GP Out of Hours service operates from 6.30pm to 8.00am on weekdays, all weekend and bank holidays. There is a drop off point right outside and parking nearby.


Outpatients A and B are both located on the first floor. There is an outpatients reception directly outside the blue stairs and lift who will direct you to the correct clinic.


The pharmacy is on the ground floor, near the red stairs. It is open 9.00am to 5.00pm, Monday to Friday excluding bank holidays.

Pre-operative assessment

Pre-operative assessment is located by the blue stairs on first floor and is open 9.00 am and 5.00 pm Monday to Friday. It is a nurse led service for adults due to undergo elective surgery.

Therapy services

Therapy services are located on the second floor and are accessed by the blue stairs. Please report to reception on arrival and you will be directed to your clinic.

Urgent care centre

The Urgent Care Centre is open 24 hours a day, every day of the year. It is on the ground floor by the yellow stairs.